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GENERAL TERMS AND CONDITIONS OF SALE OF NOUVEL HERITAGE FOR CONSUMERS AND NON-PROFESSIONALS

Effective as of March 04, 2024


PICTURES CREDITS

@Damien Allard

ARTICLE 1 - FIELD OF APPLICATION

These general terms and conditions of sale (hereinafter the "GTC") apply to all contracts concluded between NOUVEL HERITAGE, a simplified joint stock company with a share capital of 6.000. 000 euros, registered in the Paris Trade and Companies Register under number 813 221 967, whose registered office is located at 4 Rue de la Paix - 75002 Paris, (hereinafter "NOUVEL HERITAGE") and a consumer or non-professional within the meaning of the preliminary article of the French Consumer Code, for his or her personal needs, and not intended for resale, nor for professional use (hereinafter the "CLIENT"), relating to one or more products offered for sale by NOUVEL HERITAGE on the website accessible at the address: https://nouvelheritage . com/fr-fr (hereinafter the "Site"), including products that can be personalized by engraving at the CLIENT's request (hereinafter the "Products").

Any derogatory conditions not expressly accepted by NOUVEL HERITAGE shall be unenforceable.

The use of the Site is reserved for persons with the legal capacity to place an order on the Site, the cost of the Internet connection and of the equipment required to access the Site being borne by the CLIENT.

NOUVEL HERITAGE reserves the right to make any changes to the GTC, the applicable version being that in force on the day the order is placed on the Site by the CLIENT.

ARTICLE 2 – PRODUCT PRESENTATION


2.1. The Products are presented as accurately as possible. NOUVEL HERITAGE takes the utmost care in the presentation and description of its Products to optimize information for the CLIENT. However, the photographs and graphics presented are not contractual and do not incur the liability of NOUVEL HERITAGE. Photographs are provided for illustrative purposes only. The size of the photographs is optimized so that the CLIENT can see the details of the Products. The Products are also presented on the Site with lighting that is more intense than natural light. In addition, the color of precious stones, gems and metals may vary depending on the CLIENT's computer and screen configuration. CLIENTS should refer to the description of each Product for its precise characteristics. In case of doubt or for additional information, the CLIENT should contact NOUVEL HERITAGE's customer service department at 01 82 82 19 11  or by e-mail: conciergerie@nouvelheritage.com

NOUVEL HERITAGE reserves the right, without prior notice, to modify the characteristics and technical specifications of its Products and to suspend the sale thereof, without the CLIENT being able to claim any compensation.


2.2. Due to the specific nature of the Products, the CLIENT expressly accepts, without any possible claim against NOUVEL HERITAGE, that the indicated weight of the stone in the Product may vary by 0.1 carat from the actual weight of the same stone.


ARTICLE 3 - ORDERING


3.1. The placing of orders on the Site is conditional upon the CLIENT providing NOUVEL HERITAGE with personal data to enable it to carry out the order. The CLIENT must ensure the validity of the e-mail address communicated and check the filtering rules of his e-mail in order to avoid NOUVEL HERITAGE's e-mails being considered as SPAM. All information provided by the CLIENT to NOUVEL HERITAGE must be accurate, complete and up-to-date. The CLIENT undertakes to read and accept NOUVEL HERITAGE's Privacy Policy, which is available on the Site, concerning the processing of personal data.

3.2. The choice and purchase of a Product is the sole responsibility of the CLIENT, particularly in terms of the relevance of the purchase to his/her needs.

Before the final validation of the order on the Site and its payment, a summary of the order is submitted to the CLIENT. In the event of an error, the order may be modified. It is therefore the CLIENT's responsibility to verify the accuracy of the order.

The final validation of the order implies the CLIENT's prior and unreserved acceptance of the GTC, which he acknowledges having read and accepted by checking the box " I have read and accept the general terms and conditions of sale ".

The order is definitive for the CLIENT as of its final validation by clicking on the "Pay and place order" button, without prejudice to the right of withdrawal available to consumer CLIENTS within the meaning of article L.221-18 of the French Consumer Code, under the conditions set out in article 8 of the GTC, except for Products personalized at the request of the consumer CLIENT.

NOUVEL HERITAGE reserves the right to refuse an order for any legitimate reason, in particular the existence of an unresolved dispute resulting from non-payment of a previous order.  

NOUVEL HERITAGE acknowledges receipt of the order as soon as it has been validated by e-mail.

In the event of an order for a Product that has become unavailable, the CLIENT will be informed as soon as possible. The order may then be cancelled. A new delivery date may also be proposed to the CLIENT, subject to subsequent availability of the Product.

3.3. For certain Products indicated on the Site as being customizable, the CLIENT may request NOUVEL HERITAGE to engrave a limited number of four signs. The CLIENT undertakes to ensure that the engraving requested from NOUVEL HERITAGE does not infringe the rights of third parties (in particular intellectual property rights and the right to privacy), or violate public order, public decency or, more generally, applicable regulations in force.


ARTICLE 4 – PRICES

Product prices are indicated on the Site in euros, inclusive of all taxes (French VAT and other applicable taxes).

The prices indicated do not include any delivery charges (see article 6 "DELIVERY OF PRODUCTS" of the GTC).

NOUVEL HERITAGE reserves the right, without prior notice, to modify the price of Products. The applicable prices are those indicated at the time of validation of the order by the CLIENT on the Site.


ARTICLE 5 – PAYMENT

5.1. Payment is made in euros in full on the day the order is placed by the CLIENT on the Site.

5.2. Several methods of payment are available, including :

-        Payment by credit card (Carte Bleue, Mastercard, Visa, American Express) via the payment module: payment is made on the bank's secure server using SSL (Securite Socket Layer) technology. No banking information concerning the CLIENT passes through the Site. The payment module ensures total transaction security. Payment by credit card is therefore perfectly secure.

-        Payment by PAYPAL, GOOGLE PAY, APPLE PAY, UNIONPAY or SHOP PAY: the CLIENT may pay by CB Card, Visa or MasterCard using his PayPal, UnionPay, Google, Apple or Shop Pay account, without providing NOUVEL HERITAGE with his bank card number. The CLIENT guarantees that he/she is fully authorized to use the payment card provided for payment of his/her order and that this card gives access to sufficient funds to cover all costs resulting from this order.

The CLIENT's order will thus be recorded and validated as soon as payment has been accepted by the bank. As soon as payment has been accepted by the bank, NOUVEL HERITAGE will ship the Product ordered to the CLIENT. In the event of refusal of payment by the bank, the order will be automatically cancelled.

NOUVEL HERITAGE retains ownership of the Products until full payment of the price, in principal and accessories, and may suspend, refuse or cancel any order in the event of non-payment.

5.2. Klarna payment in 3 free installments.

NOUVEL HERITAGE has entered into a partnership with Klarna to offer the CLIENT a financing solution called "Pay later in 3 installments".

At the time of payment, the CLIENT is redirected to the Klarna server in order to finalize their payment in 3 instalments and obtain details of their instalments. Prior to payment, the CLIENT will be asked to read and accept Klarna's general terms of use and privacy policy. Payment security is ensured by Klarna and its service providers. Klarna is a telepayment manager and issues an electronic certificate as proof of the amount and date of the transaction in accordance with the provisions of articles 1364 and following of the French Civil Code. 

Klarna Bank AB (publ) is a company incorporated under Swedish law and registered with the Swedish Companies Registration Office. Its organization number is 556737-0431. Klarna Bank AB (publ) is authorized to provide financial services by Finansinspektionen (the Swedish Financial Supervisory Authority).


ARTICLE 6 – DELIVERY OF PRODUCTS

6.1. Home delivery. Products can be delivered in mainland France, including Corsica, and in euro zone countries (Germany, Austria, Belgium, Cyprus, Croatia, Spain, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia and Slovenia).

Delivery will be made by the carrier chosen by NOUVEL HERITAGE. Deliveries are only made on working days. Products are delivered to the delivery address provided by the CLIENT when ordering on the Site.

The CLIENT must expressly provide all information required for delivery, such as access codes, floor and building. If the building presents access difficulties, these must be mentioned when the order is placed in order to inform the carrier. The carrier may refuse delivery.

Delivery will be made by the carrier chosen by NOUVEL HERITAGE. Deliveries are only made on working days. Products are delivered to the delivery address provided by the CLIENT when ordering on the Site.

The CLIENT must expressly provide all information required for delivery, such as access codes, floor and building. If the building presents access difficulties, these must be mentioned when the order is placed in order to inform the carrier. The carrier may refuse delivery.

The CLIENT is responsible for the address communicated to NOUVEL HERITAGE. The contact details entered must be clear, precise and complete, in particular the building number or locality, in order to allow delivery under normal conditions. The CLIENT declares and undertakes to ensure that the conditions of access to the place of delivery allow effective delivery of the Product without special equipment. NOUVEL HERITAGE cannot be held responsible for delays or returns due to an address error or the carrier's inability to deliver the order to the address indicated. In order to optimize delivery, the CLIENT is invited to indicate an address to which the order can be delivered during working hours.

NOUVEL HERITAGE requires a handwritten or electronic signature from the CLIENT, or from any person at the delivery address indicated (unless the CLIENT makes other arrangements at the time of ordering), to confirm delivery of each Product. If the CLIENT has indicated a recipient other than him/herself for the delivery (notably in the case of a gift), the CLIENT acknowledges and accepts that a signature by the recipient constitutes proof of delivery of the Product, implying a transfer of responsibility, as if the Product had been delivered to the CLIENT.

If the CLIENT is absent at the time of delivery, a delivery notice will be issued. If the address is incorrect, the package is refused, it is impossible to deliver the Products or if the CLIENT does not collect the order, the Products will be returned to NOUVEL HERITAGE. The Products may be re-delivered at the CLIENT's request, which will give rise to the payment of delivery charges.

6.2. Delivery costs and times.  The type of transport, delivery time and related costs will be specified to the CLIENT prior to final validation of the order.

The delivery period runs from the time NOUVEL HERITAGE confirms the order by e-mail. All shipments are announced by e-mail. If the dates of availability of the Products in an order differ, NOUVEL HERITAGE will offer the CLIENT the option of splitting the order. In the absence of an option for split delivery, delivery will take place on the date of availability of all the Products ordered.

In accordance with the provisions of Article L.216-6 of the French Consumer Code, if NOUVEL HERITAGE fails to deliver the Products within the period initially stipulated, the CLIENT may instruct NOUVEL HERITAGE to deliver the Products ordered within a reasonable additional period by registered letter with acknowledgement of receipt. If the Products are not delivered within this new period, the CLIENT may cancel the order by registered letter with acknowledgement of receipt, except in cases of force majeure.

NOUVEL HERITAGE reserves the right to modify shipping terms and rates without prior notice. However, the terms and conditions of carriage are definitive as of the final validation of the order by the CLIENT on the Site.


ARTICLE 7 – RECEIPT, COMPLAINTS AND RETURNS

7.1. Each delivery is deemed to have been made when the Product is made available to the CLIENT by the carrier, as evidenced by the control system used by the carrier.

All Products delivered by NOUVEL HERITAGE must be accompanied by the delivery note or transport note. The delivery note or transport note must be signed by the CLIENT or by any person duly authorized by the CLIENT. If there is no delivery or transport note, the CLIENT shall refuse the Product.

At the time of delivery, the CLIENT must carry out all examinations to detect any damage, shortages, defects or other apparent faults in the Products delivered with his order. This inspection must cover the quantities and condition of the Products delivered. In particular, the CLIENT must check the condition of the packaging, the number of packages and the quantities, references, condition and characteristics of the Products.

7.2. In the event of a complaint, the CLIENT must :

-          Write the reservations on the delivery note or the transport note with the date and his/her signature, in a precise and reasoned manner; reservations such as "subject to unpacking" are insufficient;

-          Confirm NOUVEL HERITAGE's reservations by registered letter with acknowledgement of receipt within three (3) days of the delivery date.

The CLIENT must be in a position to provide any justification as to the reality of the claims invoked, and must allow NOUVEL HERITAGE every facility to proceed with their ascertainment.

Claims accepted by NOUVEL HERITAGE will give rise to an exchange of the Product concerned, or a refund if the Product is not available in stock.

The cost of returning Products will be borne by the CLIENT. NOUVEL HERITAGE undertakes, however, to reimburse these costs for accepted returns.

For the return to be accepted, the returned Product must be in perfect condition, in its original packaging. No unsolicited returns will be accepted.


ARTICLE 8 - RIGHT OF WITHDRAWAL FOR CONSUMER CLIENTS

The consumer CLIENT, excluding the non-professional CLIENT within the meaning of the introductory article of the French Consumer Code, has a right of withdrawal which may be exercised within a period of 14 days from the date on which the consumer CLIENT or a third party other than the carrier and designated by the consumer CLIENT, takes physical possession of the Product. The CLIENT consumer therefore has a period of time in which to return any Product, without having to give a reason, and request a refund or exchange of the Product for the same Product of a different size or color, without penalty.

Only Products in their original condition and packaging, accompanied by all accessories and documents originally included in their packaging, as well as their purchase invoice, may be returned in exercise of the right of withdrawal. However, the CLIENT consumer shall only be liable for any depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Products .

The consumer CLIENT must notify NOUVEL HERITAGE of his/her decision to withdraw from the contract by means of an unambiguous statement, using the Baback returns module on its website, or by post: 4 Rue de la Paix - 75002 Paris or by e-mail to conciergerie@nouvelheritage.com . The consumer CLIENT can use the model retraction form below or the retraction form in PDF format. In the event of withdrawal, NOUVEL HERITAGE will, within fourteen (14) days of receipt by NOUVEL HERITAGE of proof of shipment of the Product returned by the consumer CLIENT or receipt of the returned Product, whichever is the earlier, reimburse the consumer CLIENT (corresponding to the price of the Products, including delivery costs) using the same means of payment as that used for the initial transaction (unless the consumer CLIENT expressly agrees otherwise). This refund will not incur any costs for the CLIENT consumer.

The consumer CLIENT must return the Product to NOUVEL HERITAGE no later than fourteen (14) days after informing NOUVEL HERITAGE of their decision to withdraw. NOUVEL HERITAGE will cover the cost of returning the Product.

In the event that the CLIENT consumer has expressly expressed his/her wish to exchange the Product for the same Product of a different size or color (and not to be reimbursed), NOUVEL HERITAGE will send the new Product, of a different size or color, upon receipt of the returned Product. NOUVEL HERITAGE will cover the cost of shipping the new Product.

SAMPLE CANCELLATION FORM

For the attention of Customer Service: NOUVEL HERITAGE, 4 Rue de la Paix - 75002 Paris, France

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) below:

Ordered on (*)

Received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of the consumer(s) (only in the case of notification of this form on paper) :

Date :

(*) Delete as appropriate ’’––’

In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for custom-made Products, made to the CLIENT consumer's specifications or clearly personalized following a request from the CLIENT consumer (in particular for Products with personalized engraving at the CLIENT's request).


ARTICLE 9 - LEGAL WARRANTY OF CONFORMITY AND WARRANTY AGAINST HIDDEN DEFECTS

NOUVEL HERITAGE is bound by the legal warranty of conformity mentioned in articles L. 217-1 to L. 217-32 of the French Consumer Code, with regard to the contractual relationship between NOUVEL HERITAGE and the CLIENT, and by the warranty relating to defects in the item sold, under the conditions set out in articles 1641 to 1649 of the French Civil Code, under the following conditions:

The CLIENT has a period of two years from the date of delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of the appearance of a defect of conformity. During this period, the CLIENT is only required to establish the existence of the lack of conformity, and not the date of its appearance.

The legal guarantee of conformity entitles the CLIENT to repair or replace the good within thirty days of his request, free of charge and without any major inconvenience for him.

If the good is repaired under the legal warranty of conformity, the CLIENT benefits from a six-month extension of the initial warranty.

If the CLIENT requests repair of the good, but the seller requires replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.

The CLIENT may obtain a reduction in the purchase price by keeping the good, or terminate the contract by obtaining a full refund against return of the good, if:

1° The professional refuses to repair or replace the good;

2° The goods are repaired or replaced after a period of thirty days;

3° The repair or replacement of the good causes a major inconvenience for the CLIENT, in particular if the CLIENT definitively bears the cost of taking back or removing the non-conforming good, or if he/she bears the cost of installing the repaired or replacement good;

4° The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity.

The CLIENT is also entitled to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate reduction in the price or termination of the contract. In such cases, the CLIENT is not obliged to request repair or replacement of the goods beforehand.

The CLIENT is not entitled to terminate the contract if the lack of conformity is minor.

Any period of immobilization of the good with a view to its repair or replacement suspends the remaining warranty period until delivery of the reconditioned good. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

Any seller who obstructs the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of up to 300.000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).

The CLIENT also benefits from the legal warranty for hidden defects in application of articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the CLIENT to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.


ARTICLE 10 - COMMUNICATION AND CONSERVATION OF THE CONTRACT

NOUVEL HERITAGE may provide the CLIENT, upon request, with a copy of the sales contract for the Product. NOUVEL HERITAGE will keep this contract for a period of ten (10) years from the delivery of the Product, and guarantees the CLIENT access to this contract at all times.


ARTICLE 11 – INTELLECTUAL PROPERTY RIGHTS


The general structure of the Site, as well as all the elements published on the Site, in particular, and without this list being limitative, the images, photographs of atmospheric settings, cut photographs, videos, graphic charter, sound elements constituting the Site, logos, trademarks, models, products, domain names, texts, typographies, are the exclusive property of NOUVEL HERITAGE and constitute works protected by the provisions of the Intellectual Property Code.

NOUVEL HERITAGE holds all intellectual property rights to its Products and, more generally, to the registered or unregistered designs, trademarks, illustrations, images and logos reproduced on its Products, their accessories or their packaging. They are and remain the exclusive property of NOUVEL HERITAGE.

Any total or partial reproduction, modification and/or use of these images, photographs of atmospheric settings, cut photographs, videos, graphics, sounds, logos, Products, trademarks, models, domain names, texts, typography, for any reason and on any medium whatsoever, without the express prior consent of NOUVEL HERITAGE, is strictly prohibited. The creation of derivative works from these images, photographs of atmospheric settings, cut photographs, videos, graphics, sounds, logos, Products, trademarks, models, domain names, texts, is strictly prohibited. NOUVEL HERITAGE holds all intellectual property rights to its designs, trademarks and models, which are the property of NOUVEL HERITAGE.

No transfer of intellectual property rights is made through the present contract. Any reproduction, even partial, modification or use of these elements protected by a privative right for any reason whatsoever is strictly prohibited and will constitute an act of counterfeiting punishable under criminal and civil law.


ARTICLE 12 - PERSONAL DATA

The methods of processing and collecting the CLIENTS' personal data are set out in the personal data protection policy accessible on the Site, which the CLIENT undertakes to consult and validate.


ARTICLE 13 - OBLIGATIONS OF THE PARTIES REGARDING USE OF THE SITE

13.1. The CLIENT undertakes to comply with the laws and regulations governing the use of the Site, including those concerning the protection of personal data and intellectual property. Browsing the Site is the sole responsibility of the CLIENT.

The CLIENT undertakes to indemnify and hold NOUVEL HERITAGE harmless against any damages, claims or demands from third parties arising from use of the Site, including legal fees and court costs.


13.2. NOUVEL HERITAGE undertakes, within the framework of an obligation of means, to make its best efforts to ensure the proper functioning of the Site and the accuracy of its information. NOUVEL HERITAGE will endeavour to keep the Site accessible, but is under no obligation to do so. NOUVEL HERITAGE may therefore interrupt access to the Site, in particular for reasons of maintenance, correction and upgrading. Access may also be interrupted for any other reason, including technical or legal reasons. NOUVEL HERITAGE reserves the right to cease publishing and therefore to close the Site.


ARTICLE 14 - LIMITATION OF LIABILITY AND WARRANTY OF NOUVEL HERITAGE

14.1 NOUVEL HERITAGE shall not be liable for any failure in the performance of the Site or for any changes to the Site that may occur, in particular as a result of the quality of the Internet network and/or technical configurations.

Within the limits of the regulations in force, NOUVEL HERITAGE is not responsible for the quality and compatibility of the Site for the specific uses that CLIENTS make of it.

NOUVEL HERITAGE may not be held liable for: interruptions to access to all or part of the Site during operations to correct, update or maintain the Site, and for any resulting prejudice to the CLIENT; breakdowns, errors or computer viruses that may prevent continued access to the Site, or for malfunctions in the CLIENT's computer system following access to the Site.

NOUVEL HERITAGE may not be held liable for any direct or indirect damage that may result from the use of or access to its Site, or from the downloading of elements stored on the Site (images, text, video files, etc.).

14.2. The CLIENT undertakes to comply with the recommendations and indications provided by NOUVEL HERITAGE in relation to the Products ordered and acknowledges that NOUVEL HERITAGE shall have no liability or warranty in the event of damage resulting from failure to comply with these recommendations and indications. NOUVEL HERITAGE cannot be held liable for any damage caused by the Products.

NOUVEL HERITAGE's liability is excluded in the event of non-compliance of the Products with the legislation of the foreign country in which they are delivered and/or used, which it is the CLIENT's responsibility to check, in the event of misuse of the Products in contradiction with customary usage, the usual rules of prudence, recommendations, in the event of negligence or lack of maintenance on the part of the CLIENT, in the event of allergic reactions on the part of the CLIENT to the Products, in the event of normal wear and tear of the Products, as well as in the event of fault or facts wholly attributable to the CLIENT or a third party.

In the event that NOUVEL HERITAGE is held liable, compensation will apply only to direct, personal, certain and foreseeable damage, to the exclusion of all indirect damage and/or prejudice, in particular any operating loss.

NOUVEL HERITAGE's liability shall in any event be limited to the amount of the order and shall not be held liable for simple errors or omissions that may have occurred despite all the precautions taken in the presentation of the Products.

NOUVEL HERITAGE shall not be held liable for non-performance of the contract in the event of force majeure. In addition to its legal and jurisprudential definition, force majeure includes any event beyond NOUVEL HERITAGE's control such as, in particular, fire, flood, storm, bad weather including heatwave, frost and hail, earthquake and other natural disasters, war, riot and revolution, strike, work stoppage or other industrial action within NOUVEL HERITAGE's workforce or that of its suppliers or service providers, administrative decision, fait du prince, interruption or delay in means of transport or shortage of products, raw materials or packaging, accident involving tools or consequences of a state of health emergency or administrative closure of NOUVEL HERITAGE's premises or those of its suppliers or service providers, in particular for health reasons. In the event of NOUVEL HERITAGE being unable to meet all or part of its obligations due to force majeure, NOUVEL HERITAGE will inform the CLIENT as soon as possible. NOUVEL HEIRTAGE may then, depending on the circumstances, either cancel the order, suspend its execution or delay delivery, without the CLIENT being able to claim any compensation or penalty in this respect.


ARTICLE 15 - PROOF

In the absence of proof to the contrary, the data recorded by NOUVEL HERITAGE constitutes proof of all transactions. Communications and order confirmations are archived on a reliable, durable medium that may be produced as proof between NOUVEL HERITAGE and the CLIENT.

The archiving of communications and order confirmations will serve as proof between NOUVEL HERITAGE and the CLIENT, as will the automatic recording systems used on the Site, in particular as to the nature and date of the order.

The CLIENT may access the contract concluded with NOUVEL HERITAGE by sending an e-mail to conciergerie@nouvelheritage.com or by post to : NOUVEL HERITAGE, 4 Rue de la Paix - 75002 Paris, providing the necessary information including the order number and contact details.


ARTICLE 16 - MEDIATION FOR RELATIONS WITH CONSUMER CLIENTS

In the event of a dispute, the CLIENT must first contact NOUVEL HERITAGE in order to attempt to find an amicable solution, by contacting its Customer Service department under the Customer Service heading available on the Site.

If the complaint to the Customer Service Department fails, or if there is no response within two (2) months, the consumer CLIENT, excluding the non-professional CLIENT , as defined in the preliminary article of the French Consumer Code, may have recourse to a consumer mediator with a view to amicably resolving the dispute under the conditions set out in Title I of Book VI of the French Consumer Code, or to any alternative dispute resolution method.

The competent consumer mediator for NOUVEL HERITAGE is :

Center de la Médiation de la Consommation de Conciliateurs de Justice (CM2C)

14 Rue Saint Jean -75017 Paris

https://www.cm2c.net/contact.php


ARTICLE 17 - WASTE

NOUVEL HERITAGE's share of the unit cost of managing household packaging waste, as invoiced by the eco-organization to which it belongs, is passed on in full to the CLIENT, with no possibility of reduction.


ARTICLE 18 - OPPOSITION TO COLD CALLING


The consumer CLIENT, excluding the non-professional CLIENT , within the meaning of the introductory article of the French Consumer Code, who does not wish to be the subject of cold calling, may register free of charge on an opposition list against telephone canvassing electronically on the bloctel.gouv.fr website, or by post to the following address: Service Blocctel, 6 Rue Nicolas Siret - 10000 TROYES.


ARTICLE 19 - APPLICABLE LAW - LANGUAGE OF THE GTC - DISPUTES


Only the French version of the GTC is binding.

The GTC, the orders placed in application thereof and the relations with the users of the Site and CLIENTS are governed by French law. The GTC will be executed and interpreted in accordance with French law, it being specified that the CLIENT, residing in a State other than France, has the right to claim the application of the more protective provisions of the law of his State of residence.

In the event of a dispute, NOUVEL HERITAGE and the CLIENT will endeavour to find an amicable solution. In the absence of an amicable solution, any dispute will be referred to the competent French courts.

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