Close
Forgot your password?
Sign In
Create an account

Create an account to save time during checkout, view your shopping bag and saved items from any device and access your order history.

Create an account
Password fields don't match
I am already registered
 
Close
Country: France (EUR €)
Europe
France (€)
Austria (€)
Belgium (€)
Croatia (€)
Cyprus (€)
Estonia (€)
Finland (€)
Germany (€)
Greece (€)
Ireland (€)
Italy (€)
Latvia (€)
Lithuania (€)
Luxembourg (€)
Malta (€)
Netherlands (€)
Portugal (€)
Slovakia (€)
Slovenia (€)
Spain (€)
North America
United-States ($)
Language: English
English
French
Apply
 
Your location is set to France

Shop in EUR €

 
cart
Close
Your cart is empty
Discover all our jewelry

Which packaging do you want? (Free)
Confirm message
 

FREQUENTLY ASKED QUESTIONS

If you have any questions or want to learn more about us, check out the FAQ below or write to us directly at conciergerie@nouvelheritage.com

Orders

Shipping

RETURNS & EXCHANGES

CRAFTSMANSHIP

JEWELRY CARE

Sizing

Orders
Orders
Shipping
RETURNS & EXCHANGES
CRAFTSMANSHIP
JEWELRY CARE
Sizing
Can I edit my order?

If you want to make any changes to your order, please contact our concierge team at  conciergerie@nouvelheritage.com

Can I have my jewelry engraved?

If you would like to have a custom engraving on your jewelry, please contact our concierge team. Most bangles and rings can be engraved. Certain items like ear cuffs, necklaces, or earrings may be too small for custom engravings.

Where do you ship to?

All orders are shipped from France and we currently ship to every country in the euro zone.

How much is shipping?

Shipping and returns are complimentary. You can request an exchange or refund within 14 days of the delivery date of your order.

How long does it take for my order to ship?

If the item you ordered is in stock, your order will ship within 2-5 business days. If your order is made to order, it will ship within the lead time mentioned on the piece (typically 8-10 weeks).

If you have any questions regarding your order, please contact one of our concierges at conciergerie@nouvelheritage.com

Where is my order shipping from?

All orders are shipped from France.

How is my order shipped?

Your order will ship via DHL ship ping. The delivery is entirely secured, and your jewelry will be insured until its delivery to the address of your choice.

What is your return policy?

Returns are free. You can request an exchange or refund within 14 days of the delivery date of your order.


How can I return my order?

Please visit our return center  here to process your return. You will be able to submit a return request using your order number and email address. Our concierge team will review the request and once approved, send you a pre-paid DHL label by email. All returns are inspected upon receipt to ensure they are in new, resalable condition. *Returned items that are not in resalable condition will be subject to a 15% restocking fee. Returns & exchanges must be shipped back within 14 days of order delivery using the pre-paid label provided.

Are returns free?

Yes, returns are always free! You will receive a pre-paid DHL label by email to ship your return. Please view our return policy for more information.

How to Start a Return?

You can start your return using the link to the Return Center below:

Return Center

Where is the jewelry made?

We produce all of our jewelry in-house in our workshop in Paris, France. Every creation features the "Made in France" engraving.

Tell me more about your diamonds.

We exclusively use conflict-free and natural diamonds.

For color, we use diamonds with F to G grade.

For clarity, we use diamonds with VS1 to VS2 grades.

Because the Responsible Jewellery Council has certified our workshop, the sourcing of our materials adheres to strict industry guidelines and is socially and environmentally responsible.

Tell me more about your gemstones.

We exclusively utilize gemstones sourced from conflict-free regions. All of our gemstones are natural and untreated.

What gold do you use?

We exclusively use 18-karat recycled gold. 

Why is your white gold jewelry more expensive?

Our 18-karat white gold is combined with the valuable metal palladium, which lends the alloy its distinctive shade. Palladium is similar in composition and rarity to platinum, however the metal is more resistant to scratching. Palladium is also significantly more expensive to source than both gold or platinum. However, the use of palladium in our jewelry ensures that our creations are hypoallergenic and long-lasting, so that they may be cherished for a lifetime.

Tell me more about your craftsmanship.

Our family workshop is located on Rue de La Paix in Paris, in the heart of the historic fine jewelry district. We employ over a hundred seasoned craftsmen, with several having more than 25 years of experience. We handle every step of jewelry making, from CAD conceptualization to casting, stone sourcing, and polishing. Nouvel Heritage and our parent company are proudly women-led and family-owned. Our workshop focuses on expert French craftsmanship while developing innovative techniques.

What are your manufacturing standards?

Our workshop is certified by the Responsible Jewellery Council, ensuring that our supply chain conforms to RJC's strict Code of Practices in regards to business ethics, human rights, social responsibility, and environmental performance.

How should I take care of my jewelry?

Here are a few tips to keep your jewelry in good condition over time:

- Avoid prolonged exposure to chlorinated or saltwater or too high temperatures

- Avoid putting your jewelry in contact with chemicals and detergents

- Store your jewelry in a jewelry box and try to minimize contact with other jewelry to avoid scratches or impacts

- Avoid wearing your jewelry while exercising

How can I clean my jewelry?

Clean your diamond and gold pieces gently with a soft dry cloth. If the gold is stained, use warm water and diluted hand soap to gently rub off any marks. Avoid cleaning pearls and other gemstones with water and soap. If you have specific questions regarding the cleaning of your jewelry, you can contact our concierge team at  conciergerie@nouvelheritage.com .

How should I care for my diamond pieces?

Diamonds are the hardest of all gemstones, making it very prone to scratching other materials. We recommend that you keep your diamond pieces stored in a jewelry box and ensure it avoids direct contact with other gold pieces.

Can I get my jewelry sized or altered by an outside jeweler?

Having our products repaired or worked on by an outside jeweler would void any potential for a return, exchange, replacement or refund, should anything happen to the product due to their work. If you need a different size and have not worn the piece yet, please contact our concierge team and we will be happy to find the right size for you.

Do you have a warranty?

Your Nouvel Heritage products are under warranty for any manufacturing defects for a period of 24 months from the date of purchase. The warranty does not cover:

- Defects and damages from accident, misuse or neglect.

- Defects and damages caused by improper use (scratches, dents, chains breaking from catching on something etc.)

- Unauthorized modification by a third party (repairs, resizing, or any other work)

- Products where the serial number originally imprinted is removed or not clearly legible

- Normal wear and tear or aging of the products

- Lost items

How can I find my bangle size?

To find the bangle size that will fit you best, please refer to the sizeguide on the product's page. The button is labeled "Size Chart" and is located next to the Size label. If you would like assistance with determining your size, please use our chat box or contact our concierge team at  conciergerie@nouvelheritage.com .

How can I find my ring size?

Our rings use standard European sizing and fit true-to-size. If you would like assistance with determining your size or would like to receive a complimentary ring sizer, please contact one of our concierges at  conciergerie@nouvelheritage.com .

Free delivery
Free shipping on all orders
Free returns
Free refund or exchange within 14 days of the delivery date
Secure payment
Visa, MasterCard, Amex and more