Return Policy

Return Period

Complimentary returns are available within 14 days of delivery for orders delivered in the United States and within the European Union.

Eligible Items

Returns are accepted for both in-stock and made-to-order pieces, provided they are not personalized with engravings.

Condition of Returned Items

Items must be in their original condition, without signs of wear or damage.
All returns must include the original packaging — box, pouch, and any accompanying tags.
Items that do not meet these requirements will be subject to a 15% restocking fee.

Orders must be returned from the same country in which they were originally purchased.

How to Initiate a Return

Visit our Return Center and submit your request using your order number and email address.
Once approved by our team — typically within 24 business hours — a pre-paid FedEx return label will be sent to you by email.
Ship your item using this label within the 14-day return window.

Refunds and Exchanges

Once your return is received and approved, refunds are processed within seven business days.

Gifted items (purchased on www.nouvelheritage.com) may be exchanged for another item of equal or greater value.

Return Shipping

Returns are complimentary for orders delivered in the United States and within the European Union.

For orders delivered in Canada or Switzerland, customers are responsible for arranging and covering the cost of return shipping.

Please ensure that the piece is securely packaged and shipped with tracking, as it remains the customer’s responsibility until it reaches us.