CARE & REPAIR


CARING FOR YOUR JEWELRY


Always avoid as much as possible putting jewelry in contact with water or harsh chemicals. Wearing your jewelry in pools, hot tubs or exposing it to chemicals such as perfumes, hairsprays, or lotions can damage it. 

Always store your jewelry carefully and be mindful when dressing, or engaging in any sort of physical activities while wearing your little treasures. 

REPAIRS


Repairs are always complimentary. Please contact our concierge team at concierge@nouvelheritage.com with details so they can send you a pre-paid shipping label to return the piece. Repairs typically take 2-3 weeks as they are always made in our workshop in Paris. Please note that we are happy to offer complimentary repair on all your Nouvel Heritage jewelry but we are not able at this time to replace missing or damaged diamonds or gemstones above 0.5 carat. 

RESIZING RINGS


If you just ordered a ring and need to have it resized we are happy to offer a complimentary resizing. Please contact our team at concierge@nouvelheritage.com with details so they can send you a pre-paid shipping label.

Resizing usually takes 2 weeks and is made in our workshop in Paris. Please note that we cannot resize ring more than once.  

KEEP IT SHINY


For a fee of $75 we offer re-polishing services for your Nouvel Heritage jewelry. For any piece you bought over two years ago you will be able to request a complimentary re-polishing service. Shipping is always on us, please contact our concierge team at concierge@nouvelheritage.com with details so they can send you a pre-paid shipping label to return the piece. Re-polishing usually takes 2 weeks and is made in our workshop in Paris.


NEED MORE INFO?

NEED MORE INFO?

You can contact our concierge team at concierge@nouvelheritage.com

You can contact our concierge team at concierge@nouvelheritage.com

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